Network and Desktop Support Services

The network is the lifeblood of many businesses.
More than just the Internet, router and a switch; the network is also the PC, the software, the server, the firewall, and the people. It's the data backup procedures, business continuity, and disaster recovery. It's the ability to talk to Comcast, Verizon, or another Internet provider in a knowledgeable and professional manner when problems occur to speed resolution. It's the ability to communicate clearly with employees and management to assess the problems, deficiencies and requirements that impact your business. It's the ability to adapt and change to your business needs and the IT industry solutions.

IT: Effective, Efficient, Effortless - That's what we do.

General IT Support

We are your complete information technology partner. One computer or 100, we provide outstanding IT services to keep your business productive, current, secure, and legal. Click on the plus sign to see additional information for any item.

Budget Planning

Budget Planning is an area that can benefit everyone. We help you understand the costs of IT, contain them when possible, and space them out over time so you are not hit with large, unexpected charges.

We take care of the warranties, licenses and renewals for your desktops and servers, and with our remote monitoring service, can help predict when you will need to purchase new hardware and software. We can also help you design and purchase everything from a new PC to an entire network, and give you a breakdown of all IT costs involved.

Computer Forensics

When requested, we can use computer forensic techniques to gather information about about the PC's and internet usage at your company to assist in performance issues or improper usage concerns.

Among other things, computer forensics can help you find out what websites your employees are visiting at work (and how they are spending their time online), where all your viruses and malware are coming from, and what is happening with your data.

Data Backup and Recovery

Data backup and recovery solutions are crucial to every business. If your data is lost, it can very expensive, or sometimes impossible, to get it back - it is much more cost effective to have a backup procedure in place and properly maintained.

We provide appropriate backup solutions, both local (disk and tape) and remote (online), depending on your needs and disaster recovery requirements. Should data be lost, we have many options for recovering the data. We are able to install and support any backup software such as BackupExec, NT Backup, and NovaStore.

Data Storage Solutions

We offer both local (NAS and SAN) and online solutions for data storage needs.

Deskside Support

Deskside support covers all PC hardware and software, as well as peripheral support (printers, scanners, etc.)

We will setup and maintain desktops, arrange for warranty repair while under warranty; install new hardware and software; train employees on the use of the applications or computer; and diagnose any and all issues and resolve them ourselves or arrange for resolution from a vendor.

Employee IT Training

We provide effective, personalized, targeted IT training for your employees.

We can train your employees on overall computer usage (internet safety and security, general OS navigation, etc.), or on specific software such as Microsoft Word or setting up an Outlook E-mail list. Our training can be done on-site or remotely, and is customized to your individual needs.

Hosting, Domain and E-mail solutions

We provide domain registrations directly through www.2dehosting.com. We also offer monthly website hosting and e-mail solutions on many levels.

Internet Safety and Security

Internet Safety and Security includes service and support of both appliance and software-based firewalls (such as Vipre, MacAfee, and Norton), proxy servers (such as SonicWall and Cisco), and VPN. We also offer employee awareness training.

IT Consulting

IT Consulting is a very broad term for everything we do. Many times we are called in to validate that an existing IT company is doing what they were constracted for: assess the infrastrcture, security, etc. We can make professional recommendations as to improvements and possible cost ranges for a multitude of IT projects.

Network Design, Performance and Maintenance

We can design a total network solution from the internet access point and firewall to the desktops and servers. We provide maintenance to all network equipment and offer various levels of remote site monitoring to verify performance and related issues.

Network Relocation

We assist with planning, contacting necessary vendors, helping with contracts, de-installing and installing equipment when moving your network and computer systems from one location to another.

Remote Monitoring Support

Remote monitoring is a service we offer to help reduce surprises, expenses and loss of productivity. Tools are installed on your computers and servers that allow us to monitor pertinant information such as internet availability, server status, critical applications, memory usage, hard drive capacity, and other important server and network functions. This allows us to help predict hardware failures, and keep your network running smoothly.

Server Management

We offer the complete management of your server: the hardware, operating system, and software applications. We support user account maintenance in the case of Active Directory; printer and file server maintenance; and web (Apache and IIS), SQL, mySQL, Exchange and most other Microsoft application servers.

Software Installation

Installation of virtually any software on the server or desktops. We can be your point person when issues arise, or the sole maintainer. We also handle software updates and patches as needed, so you never have to worry about being current and protected.

Staff Augmentation

We can support your existing IT staff. If they are sick, overwhelmed, or on vacation, we can be there in case of an emergency. Our Remote Monitoring service is highly recommended in addition to staff augmentation so we may stay up-to-date with your current IT setup and application use.

Virus and Malware Detection and Removal

Viruses and Malware can not only halt the productivity of your employees, they can completely destroy your data. A good virus detection and removal system is critical for the stability of your business. We install various anti-virus and malware detection products. Should a virus or malware get through, we can remove and recover servers and desktops, or rebuild in worst-case senarios. In many cases, we can determine how the intrusion occured, and either modify the software, or educate the user to minimize or prevent the problem from re-occuring in the future.

Wired and Wireless Networking

We support all forms of networking, both wired and wireless: switches, hubs, routers, wireless 802.11a/b/g/n, fiber, infrared, satelite and more.

We will design, troubleshoot and manage cable-plant infrastructre. We do not install large projects, but will work closely with our partner to see that the job is done correctly.

Equipment Support

We will service all technology from the Internet to the desktop. In other words, from Verizon to your employee, and everything in between.

Servers and PC's
Firewalls, Routers, Switches / hubs
Printers and Scanners
Cable plant infrastructure
Specialty hardware such as badge readers

Application Support

We support all major PC operating systems and business applications, as well as most third-party programs.

All Microsoft operating systems
Microsoft system servers such as SQL Server and Exchange Server
Linux operating systems
Microsoft Office suite and most other Microsoft applications
Software from companies such as Adobe, Sage Software, Intuit, Symantec, and many others
Many open source applications such as OpenOffice

Network Monitoring

Monitoring is a valuable tool for preventative maintenance, that when customized to your business, will help increase your network uptime, manage your IT budget, and reduce the chance of equipment issues.

While no amount of monitoring can guarantee that every error of a system or network will be captured or an outage will be prevented, it does provide a very significant advantage over not monitoring to minimize the impact of failures to your business.

Software & Hardware Purchases

We do not sell hardware or software directly. We are partnered with a company that provides these services at competitive rates. You are never required to purchase from us. Our expert advice is readily available no matter your purchasing preference.